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MatriMetrics — Know before you Vow

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Last updated 30 September 2026 · Version refunds-2026-09-30-1

MatriMetrics — Refund Policy

Last updated: 30 September 2026 · Operator: LLL Learn Lifelong (OPC) Private Limited, Bangalore, Karnataka, India

This policy applies to every purchase made on MatriMetrics: the Full Assessment plan, Additional Potential Life Partner comparisons, and Renewals. All purchases are one-time; nothing renews automatically.

1. When you can get a refund

You may request a refund within 7 days of purchase provided you have not yet submitted your assessment. This applies to any plan, comparison or renewal purchase that has not been used.

  • Payments made in Indian Rupees (India and SAARC countries): the refund is the amount paid less a flat processing fee of ₹149, which covers non-refundable payment-gateway charges and the cost of issuing a tax credit note. The exact amount you will receive is shown before you confirm the request.
  • Payments made in United States dollars (all other countries, card payments): the refund is the amount paid less a flat processing fee of US$5, which covers non-refundable payment-gateway charges. The exact amount you will receive is shown before you confirm the request.

The processing fee is stated on the checkout page before you pay.

2. When a refund is not available

  • After you have submitted your assessment (an Individual Report is generated at that moment).
  • After a Couple Report has been generated for a comparison you purchased.
  • Where an account has been suspended or terminated for breach of the Terms and Conditions.
  • For purchases older than 7 days, even if unused.

3. Invited potential life partners

A person you invite pays nothing, so no refund applies to them.

4. How to request a refund

Go to Billing → Request a refund in your account, or email support@matrimetrics.com from your registered address with your order number. Requests that meet section 1 are approved automatically; others are reviewed within 5 working days.

5. How refunds are paid

Refunds are returned to the original payment method. For payments made in Indian Rupees, a GST credit note is issued for the refunded amount. Payments made in Indian Rupees normally take 5–7 working days to reach you; for payments made in US dollars, timing also depends on your bank or card issuer.

6. Failed payments and duplicate charges

If you were charged but did not receive access, or were charged twice, contact support@matrimetrics.com with the order reference; we will correct it or refund the duplicate in full.

7. Goodwill refunds

We may, at our discretion, refund outside this policy in exceptional circumstances (for example, a technical fault that prevented completion). This does not create an obligation to do so in other cases.

8. Your statutory rights

Nothing in this policy limits rights you have under the consumer-protection law of your country, including cooling-off rights that may apply to digital services in the EU/UK.

Contact: support@matrimetrics.com · www.matrimetrics.com · LLL Learn Lifelong (OPC) Private Limited, Bangalore, Karnataka, India